General

 

Who is Voshie?

Voshie is an online marketplace supporting all UK independent businesses who sell online.

Founded back in 2019 by Faye, Voshie has come a long way from its beginnings in

Northampton, from the kitchen table!

 

Selling

 

Who can sell on Voshie?

All UK businesses can join and sell on Voshie.

 

What products can you sell on Voshie?

All products can be sold online Voshie, as long as they are not illegal or of a pornographic nature.

 

What are Voshie’s prices?

With Voshie being impressively cheaper than any website builder cost, selling online hasn’t been more profitable for you and your business.

We believe in consistency with our pricing plans, meaning you will never notice “offers” or “free trials” on our already affordable subscriptions, With 4 different plans to choose from, you can decide which will fit your budget and business.

Sell with Voshie

 

Are there any payment transaction fees?

Voshie uses the secure payment gateway Stripe, who charge a small fee of;

1.4% + 20p per transaction and 2.9% + 20p for non-European card payments.

 

Do we need to sign into a contract?

The entire marketplace is operated without the need for contracts.

 

What will our shop include?

You have full control over your store, from uploading your own logo and banner,

Uploading of your products either simple/variable or downloadable, with the choice to use the personalisation text or photo uploading field, manage stock levels individually or bulk edit, Set your own shipping classes, coupons, Facebook store sync, social media links, obtain followers to your store plus much much more.

 

Can I track visitors to my store?

Within your dashboard you will be able to see how many visitors have viewed your products.

 

How many product images can I upload?

As many as you wish to, we do however suggest around 6 images.

 

I cannot find the relevant category or subcategory for my products.

Please email us at info@voshie.com – we can get this sorted for you.

 

Do you have any third-party integrations such as shipping?

Yes, we have Shipstation integrated into the website.

 

Is there a Voshie App?

Not currently, we have decided to invest in external advertisement first, however this is something that should be available next year (2023)

 

How will I be notified of a sale?

When you receive an order, you will receive an email order confirmation with all the relevant information – (if you used the personalised text or photo upload option on the item) you will receive this information within this email too.

 

How do I get paid?

Your funds are paid straight into your Stripe account or linked bank account.

For the first order placed on Voshie, Stripe usually takes 5-7 working days for extra security processes, but after this, it usually takes 2-3 working days to hit your stripe/bank account.

 

How do I manage returns/refunds requests?

If you offer returns/refunds this will need to be processed via your banking service provider and directly with your customer.

 

Can my customers leave reviews?

Absolutely! We love seeing your customers reviews. These can be either products they have purchased or a review on your actual store as a whole. All reviews are all monitored by Voshie and will be approved within 1 working day.

 

Can I sell elsewhere?

Of course! We are currently working on enabling stores to multi-link their other stores and Voshie together for added peace of mind plus it will make managing your stores together so much more easier and saving you a lot of time!

 

Can I cancel anytime?

Even though there are no contracts, we do ask for 1 weeks’ notice (for advertisement purposes) but we appreciate circumstances change from time to time, and your store can be cancelled within your membership section on your store dashboard.

 

I still need further help.

If you require any assistance with your store set up, please contact us at support@voshie.com and we will be in touch to help and assist you.

Our working hours are Monday-Friday 8.45am-6pm and Saturday 9am-1pm. Our usual response time is within a few hours, but please bear with us if your email is sent out of hours.

 

Customers

How do I contact a store?

Under each product listed, you will see the store name in question selling the item, Once selecting the store name, you will be redirected to their store front. On their banner, you will see a”inquiry” button – please select to send your message. You can also ask a question/send a message by selecting “ask a question” on product pages too.

 

How do I follow a store? 

If you would like to hear of new product releases by your favourite store(s) please visit the store in question. On their banner, you will see a”follow” button.

 

Where is my order?

Here are some steps to take if the item(s) purchased from a Voshie seller has not arrived.

  • Please first, double check the relevant shops policy on shipping and processing times as these can vary.
  • If the estimated arrival date for your package has passed, please do contact the seller directly – this could be down to courier delays or customs, if shipped internationally, which is out of their control.
  • If you have had no response and your item has still not arrived, please do contact us with relevant information i.e., order number and a copy of the correspondence between you and the seller in question so we can look into on your behalf.
  • You may need to file a chargeback with your card provider if this is not resolved, as a last resort. Filing a complaint about a seller, can be done via email to support@voshie.com

Voshie does not fulfil orders or control any refunds, however we are here to help resolve any problems you may have, if, in the unlikely situation mentioned above happens.

 

How can I leave a review?

Once you have logged into your customer account, please select the relevant item you wish to leave a review on. (this will be found underneath on the product page) Please be advised these are all monitored and will be approved within 1 working day.

(if the review has inappropriate or offensive language– this will automatically be deleted)

 

How do i return an item?

Voshie is an online marketplace that connects UK independent businesses with customers. We do not sell or dispatch anything ourselves, you are buying directly from one of the many of amazing stores who sell on our website.

If you need to return an item, you’ll need to contact the store directly to discuss the return/refund and see if this is something they offer within their policies.