Help with an order – customer edition

Welcome to the Voshie order help page.

 

Need help with an order?

Here are some steps to take if the item(s) purchased from a Voshie seller has not arrived.

  • Please first, double check the relevant shops policy on shipping and processing times as these can vary.
  • If the estimated arrival date for your package has passed, please do contact the seller directly – this could be down to courier delays or customs, if shipped internationally, which is out of their control.
  • If you have had no response and your item has still not arrived, please do contact us with relevant information i.e., order number and a copy of the correspondence between you and the seller in question so we can look into on your behalf.
  • You may need to file a chargeback with your card provider if this is not resolved, as a last resort. Filing a complaint about a seller, can be done via email to support@voshie.com

Voshie does not fulfil orders or control any refunds, however we are here to help resolve any problems you may have, if, in the unlikely situation mentioned above happens.