Help with an order – customer edition

Welcome to the Voshie order help page.


Need help with an order?

Here are some steps to take if the item(s) purchased from a Voshie seller has not arrived.

  • Please first, double check the relevant shops policy on shipping and processing times as these can vary.
  • If the estimated arrival date for your package has passed, please do contact the seller directly – this could be down to courier delays or customs, if shipped internationally, which is out of their control.
  • If you have had no response and your item has still not arrived, please do contact us with relevant information i.e., order number and a copy of the correspondence between you and the seller in question so we can look into on your behalf.
  • You may need to file a chargeback with your card provider if this is not resolved, as a last resort. Filing a complaint about a seller, can be done via email to

Voshie does not fulfil orders or control any refunds, however we are here to help resolve any problems you may have, if, in the unlikely situation mentioned above happens.